The Sunday Times: Problem of the week
Q. In 2013, we bought an Ikea kitchen with a 25-year warranty. The company planned it, but our builder installed it. Two years ago, panels above the cooker peeled. Ikea agreed they were defective and replaced them. This year, surfaces peeled above the cooker and below the sink. Ikea sent an independent inspector, who said the damage was accidental, not defective. We hounded Ikea until it agreed to replace the parts. We are concerned that, even if the product has been improved, the same will happen again; that the kitchen was badly designed and units should not be above the cooker. Help!
Rona Lambert, via email